Privacy Policy

Who we are

Suggested text: Our website address is: http://alvaros.co.uk.

1. Introduction

Alvaro’s Restaurant (“we,” “us,” or “our”) operates https://alvaros.co.uk/ and related services. This policy outlines how we collect, use, and protect your personal data in compliance with the UK GDPR and Data Protection Act 2018. By using our services, you consent to the practices described herein.

2. Information We Collect

We collect data to provide exceptional dining experiences, process reservations, and improve our services.

A. Directly Provided Data

• Contact Details: Name, email, phone number, and postal address when you make reservations, join loyalty programs, or contact us 214.
• Payment Information: Card details, billing address, and transaction history for online orders or events. Note: Full payment card data is not stored by us 915.
• Preferences: Dietary requirements, feedback, and marketing consents 9.
• Employment Data: Resumes and background checks for job applicants 9.

B. Automatically Collected Data

• Device/Usage Data: IP address, browser type, pages visited, and timestamps via cookies 913.
• Location Data: Non-precise location (e.g., city-level) derived from IP addresses to personalize offers 9.
• Cookies: Essential (session management), analytics (Google Analytics), and marketing cookies (see Section 6) 

3. Data Sharing & Third Parties

We disclose data only under strict conditions:

• Service Providers: Payment processors (e.g., Stripe), reservation platforms (e.g., CoverManager), and IT support. Partners must adhere to GDPR-compliant data processing agreements 215.
• Legal Requirements: To authorities for fraud prevention or legal disputes 9.
• Business Transfers: In mergers or acquisitions, with confidentiality safeguards 9.
• Aggregated Data: Non-identifiable analytics for trend analysis 13.

We never sell personal data.

4. Your Rights Under UK GDPR

You may:

• Access your data or request a copy (no fee) 2.
• Rectify inaccurate details (e.g., via your online account).
• Erase data (“right to be forgotten”), subject to legal exceptions.
• Restrict processing while disputes are resolved.
• Object to marketing or legitimate interests-based processing.
• Data portability for transfer to another provider.

To exercise rights, contact our Data Protection Officer (DPO):

• Post: DPO, Alvaros Restaurant Limited, 32-34 St. Helens Road, Westcliff-On-Sea, SS0 7LB
  We respond within 30 days. Complaints may be lodged with the UK Information Commissioner’s Office (ICO).

5. Policy Updates

Changes will be posted on our website. Material updates (e.g., new data uses) will be notified via email or site banners

6. Contact Us

For queries or complaints:

• Email: contact@alvaros.co.uk
• Phone: (44) 170-233-5840
• Postal: Privacy Team, Alvaros Restaurant Limited, 32-34 St. Helens Road, Westcliff-On-Sea, SS0 7LB